Shipment and Delivery

Shipping & Delivery Policy

Last Updated: June 18, 2026

Shipping Rates

Processing Time

All items on chehdo are carefully inspected and quality-checked before shipment. Each piece is reviewed to ensure it meets our standards for fit, fabric, and finish — because we believe every outfit should make you feel confident and comfortable.

• Handling Time: 1–3 business days (for quality inspection, careful packaging, and carrier handover)

• Orders are processed Monday–Friday, 9:00 AM – 6:00 PM PT (excluding federal holidays)

• You will receive a shipping confirmation email with tracking information once your order leaves our facility

Note: During peak seasons (e.g., holidays, promotional events) or for bulk orders, handling times may be slightly extended. We will notify you promptly of any unexpected delays.

Delivery Time (U.S. Orders)

Total Delivery Time = Handling Time + Transit Time

Shipping Carriers

We partner with trusted logistics providers to ensure secure and timely delivery, including:

• USPS

• UPS

• FedEx

• DHL

• EMS

• Local postal services (varies by region)

Important Notes

• The above timelines apply only to standard shipping for U.S. orders. Expedited shipping options (if available) will be specified at checkout.

• All timeframes are estimates only. Some multi-item or bulk orders may require additional handling time — we will notify you of any delays promptly.

• Orders ship Monday–Friday, excluding federal holidays.

• Our order processing hours are 9:00 AM – 6:00 PM PT (Monday–Friday).

• If you need your order by a specific date (e.g., for a wedding, event, or gift), please contact us in advance at [email protected] — we will do our best to accommodate your request.

Incorrect or Updated Shipping Address

• Please double-check your shipping address at checkout.

• chehdo is not responsible for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer.

• If you request the carrier to redirect or forward your package after it has left our warehouse, chehdo cannot be held liable for lost, stolen, or damaged items resulting from this change.

Lost, Delayed, or Damaged Shipments

• If your package is delayed beyond the estimated timeframe, please contact us and we will investigate with the carrier.

• For damaged items, please retain all original packaging and contact us within 7 days of delivery with photos of the damage.

• We will work with you to resolve the issue — whether via replacement or refund.

Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out:

📧 Email: [email protected]
🕐 Response Time: Within 24 hours (Monday–Friday)